Privacy Policy for NeonQuant

1. Who We Are

NeonQuant is a crypto market analytics product focused on forecasts, sentiment analysis, and related trader-facing tools. This Privacy Policy applies to the Services operated by NeonQuant (“NeonQuant,” “we,” “our,” or “us”).

2. Scope

This Privacy Policy applies to:

• the NeonQuant website,
• the NeonQuant mobile app,
• the NeonQuant Telegram bot, and
• any related APIs, tools, support channels, and web pages we operate.

4. Sensitive Data and Financial Information

NeonQuant is an analytics product for cryptocurrency markets. It is not a wallet, exchange, broker, or bank unless expressly stated otherwise in the app listing or product interface.

We do not intentionally collect highly sensitive personal information unless it is strictly necessary for a feature you choose to use. We do not ask for seed phrases, private keys, or exchange passwords.

If any feature later requires access to sensitive permissions or data, we will update this Privacy Policy and, where required, provide additional in-app disclosures or consent flows.

5. How We Use Information

• to provide forecasts, sentiment analysis, and product functionality,
• to respond to support requests and user inquiries,
• to operate the Telegram bot and related automation,
• to process subscriptions or purchases, if offered,
• to maintain security, prevent fraud, abuse, or misuse,
• to troubleshoot bugs, crashes, and service quality issues,
• to analyze feature usage and improve the Services,
• to comply with legal obligations and enforce our terms.

7. Data Retention

We retain information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to provide the Services, maintain security, comply with legal obligations, resolve disputes, and enforce agreements.

• Support messages may be retained for support and audit purposes.
• Server logs and diagnostics may be retained for security, anti-abuse, and troubleshooting.
• Account information, if accounts are offered, may be retained until deletion is requested or the account is closed, subject to legal and operational retention needs.
• Aggregated or de-identified analytics may be retained longer where permitted by law.

8. Data Deletion and Account Deletion

You may request deletion of your personal information by contacting us at support@neaonquant.com.

If the Services allow account creation, you may also request deletion of your account and associated data through the app or the web deletion page above.

We may retain limited information when necessary for legal compliance, security, fraud prevention, dispute resolution, tax/accounting requirements, or enforcement of agreements.

9. Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

• encrypted connections where supported,
• access controls and role-based restrictions,
• logging and monitoring for abuse and security events,
• vendor and infrastructure security practices appropriate to the service.

No system can be guaranteed 100% secure, and you use the Services at your own risk.

10. Children’s Privacy

NeonQuant is not directed to children under the age required by applicable law to use the Services independently. We do not knowingly collect personal information from children without appropriate legal basis.

If you believe a child has provided personal information to us without authorization, contact us at support@neonquant.com so we can review and take appropriate action.

11. International Processing

Your information may be processed and stored in countries other than your own, depending on where our infrastructure, vendors, or support operations are located.

By using the Services, you understand that your information may be transferred to and processed in jurisdictions that may have different data protection rules than your home jurisdiction.

12. Third-Party Services

The Services may integrate with or link to third-party services, such as Telegram, analytics providers, hosting vendors, payment processors, or app stores.

We are not responsible for the privacy practices of third parties. You should review the privacy policies of those third-party services separately.

14. Your Rights

Depending on your jurisdiction, you may have rights to request access, correction, deletion, restriction, objection, or portability regarding your personal information.

To make a privacy request, contact us at support@neonquant.com. We may need to verify your identity before completing certain requests.

15. California and Other Regional Disclosures

If required by applicable law, we may provide additional disclosures and rights for residents of certain states, countries, or regions, including rights related to access, deletion, correction, appeal, or opt-out.

If you need a jurisdiction-specific disclosure, contact support@neonquant.com.